Balance Healthcare (“we,” “us,” or “our”) operates the website https://www.balancehealthcare.us (the “Site”) and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site or use our services.
1. Information We Collect
We may collect the following categories of information:
- Information you provide directly: name, phone number, appointment or inquiry details, and any other information you choose to provide.
- Information collected automatically: device and usage data (IP address, browser type, pages viewed, time spent).
- Health information: if you submit health-related information, we treat it as sensitive and limit its use to providing the services you request.
2. How We Use Information
- Respond to inquiries and provide services
- Improve the Site and user experience
- Maintain security and prevent fraud
- Comply with legal obligations
3. Cookies & Analytics
We may use cookies or analytics tools to understand how visitors use the Site. You can control cookies through your browser settings.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help operate the Site (e.g., hosting, scheduling, communications)
- Professional advisors (legal, accounting) as needed
- Authorities when required by law
5. Data Retention
We keep information only as long as needed for the purposes described above or as required by law.
6. Security
We use reasonable technical and organizational measures to protect your information, but no system is 100% secure.
7. Your Choices
You may request access, correction, or deletion of your personal information by contacting us using the information below.
8. Children’s Privacy
Our Site is not intended for children under 13, and we do not knowingly collect data from them.
9. International Visitors
If you access the Site from outside the United States, your information may be processed in the United States.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date will reflect changes.
11. Contact Us
Balance Healthcare
2812 Santa Monica Blvd
Santa Monica, CA, 90404
818-659-5866